Limitations of sales

You must be at least 18 years of age to purchase magazines, firearms accessories and knives. By ordering these items you certify you are of legal age and satisfy all federal, state and local legal/regulatory requirements to make this kind of purchase.

If you are accessing or using our Services on behalf of another person or entity, you agree to be responsible if the other person or entity violates these Terms.

Be sure to check with your state/country laws regarding the import and ownership of magazines and other gun parts. Polenar Tactical d.o.o. is not liable for any damages or legal problems that may occur, we also do not offer refunds if the item is confiscated by Customs.

Polenar Tactical d.o.o. reserves the right to cancel any order or transaction that could be in violation of our terms of service.

Limitation of liability 

Polenar tactical d.o.o. will do its best to guarantee all information published on this website is up to date and accurate. The provider reserves the right to change the supply of products and services and their corresponding prices. The provider reserves the right to change terms and conditions of services. 

Polenar Tactical d.o.o. does not accept any responsibility for damage that could follow the use, misuse or unavailability of the products sold on this website. 

Cancelation policy 

To cancel your order before dispatch, we recommend that you contact us at polenartactical@gmail.com as soon as possible after placing your order.(within 24 hours). We will do our best to cancel your order before it is dispatched and make you a full refund without any additional fees.

Check before you buy

To avoid unnecessary cost and setbacks please choose your products carefully!

Before finalising your purchase make sure you have selected the correct sizes and/or colors (size charts are provided).

At Polenar Tactical d.o.o. we offer exchange of products free of charge. If you selected the wrong size or model, contact us via email polenartactical@gmail.com The only cost for the customer is the return shipping fee.

If you simply change your mind, your circumstances have changed or you found a cheaper product elsewhere after the product was shipped, in this case Polenar Tactical d.o.o. reserves the right to not offer a full refund (decided on a case-by-case basis)
The customer can be charged up to 20% of the returned item value as restocking fee. This is not our usual practice but it is included in our terms of service to protect us against fraud and customers with malicious intent. 

Backorder

At Polenar Tactical d.o.o. we strive to always have products in stock. The only products that can be order on our website despite being "out of stock" are T-shirts and selected items that we can acquire in 3 days or less.
If your order is marked 'On backorder', this means you ordered something that is currently out of stock (most common with T-shirts).
Please, don't worry, we are already on it! 

If there are unexpected problems and the order could take longer than three business days to process we will contact you via e-mail.

Warranty 

Polenar Tactical d.o.o. guarantees the quality of products with supplier or manufacturer warranty. Guarantee is valid in conjunction with supplied invoice. In case of malfunctions resulting from incorrect use, negligence or mechanical damage, warranty is void. Warranty claims are also null in case of visible signs of modification by an unauthorized third party, incorrect use or negligent behaviour.

According to the Consumer Protection Act the customer has the right to notify the supplier (via telephone, email or mail in which case date of drop-off is relevant for the notification deadline) of contract cancellation within 14 days of receipt if not satisfied with ordered products, without having to state reasons for doing so. Products must be returned no later than 30 days after the cancellation of the contract, unused and undamaged, except when damage was not caused by the customer.
The only expense incurred by the consumer when returning products is the direct shipping cost. The purchase price for the returned products will be wired to the customer's bank account, PayPal or be left available in store credit for successive orders. The funds will be returned no later than 15 days after receiving the returned products.

Returns & refunds

At Polenar Tactical we strive to offer best service available for our customers. Occasionally though, you may want to return items. This is not a problem at all. Please contact us beforehand by email at polenartactical@gmail.com and as long as the items are in resellable condition with packaging and labels intact, you can return them. Through email we will give you instructions specific to your case and help you with the shipping details.

Our address is:

Polenar Tactical d.o.o.

Martinceva ulica 4

1000 Ljubljana

Slovenia

We are more than happy to refund you the item price if you return our goods within 14 days of delivery.

Please note that we do NOT cover the cost of shipping or else that you may encounter when sending the items back to us.

Reshipping of undelivered packages

If the package was not able to be delivered and thus returned to us, we will contact you via email to find the problem and reconfirm your address.
When we discover the problem, confirm your address or receive a new one, we will reship your order with no additional cost.

However, if we discover that the package was not delivered because of customer's fault or malice, or if the package was returned to us for the second time, we reserve the right to charge reshipping cost to the customer. Reshipping cost is specific to the order and can also be applied to orders that used "free shipping".

Imprint

  • Full name:                Polenar Tactical, medijska produkcija in spletna prodaja, d.o.o.
  • Short name:             Polenar Tactical d.o.o.
  • Registered address:   Martinčeva ulica 4, 1000 Ljubljana, Slovenia
  • VAT ID number:        SI69939209
  • Registration number: 6869874000
  • Registered at:           Okrožno sodišče v Ljubljani, Srg 2015/27170

Bank details

  • Banka Koper d. d.
  • BIC (SWIFT): BAKO SI 2X
  • IBAN: SI56 0100 0000 1000 153

Contact: polenartactical@gmail.com

+386 41 710 068